Answers to the questions buyers ask most.
Can't find yours? Contact our support team.
Nothing matches that. Try a shorter word.
Go to https://app.explaindio.com/login and sign in with the email address you used to buy.
Your password is in the email "Welcome to Explaindio!", sent right after your purchase. Check your spam and promotions folders too.
To set a new password, click Forgot your password? on the sign-in page.
Upgrades are added right after your purchase. Wait a minute, then reload the page.
If it still isn't there, make sure you bought it with the same email address as your account.
Click Find Businesses, pick a type of business, type a town like "Austin, TX", and click Find businesses.
The list fills in as Explaindio checks each website, and the businesses with no video on their site are marked.
Explaindio searches free map sources first, and they cover some kinds of business better than others.
Try a nearby larger town or a broader type of business.
You can also connect your own map key under Sending settings. Then Find more businesses searches a bigger map. The map provider bills you directly for what you use.
Open a business and click Create sample video.
Explaindio reads the business's website and makes a finished explainer video about it. It takes a few minutes, and you can leave the page while it's made.
A sample page with their own video.
The sample has a large watermark and a shorter cut, and it can't be downloaded.
Open the business and click Client paid — make the full video.
When the full video is ready, click Download MP4 and send the file to your client.
Open the business and click Write the email for me. Read it and change anything you like.
Then click Send it from my own email, and click I sent it once it's sent.
Explaindio writes the email. You read and send each one yourself.
Every email Explaindio helps you send ends with a short footer: your name, your business, a postal address and an opt-out link.
Business email in the US must include a valid postal address and a way to opt out. Add your details once under Sending settings.
Yes.
Paste your own website, and Explaindio makes an explainer video about your app, course or software.
Explaindio 5 AI comes with 800 credits, enough for about 60 or more sample videos.
Credits are used when Explaindio makes something for you: sample videos, sample pages, the emails it writes, and full videos after a client pays.
Searching for businesses and checking their websites don't use credits.
If an AI video stops before anything is made, its credits are returned automatically.
Your balance is shown at the top of the app.
No.
Explaindio 5 AI is a one-time payment, with commercial rights included, so you can make videos for clients and charge for the work.
Monthly plans are billed through WarriorPlus. Cancel from your WarriorPlus purchase page, or contact our support team and we’ll do it for you.
Your plan stays active until the end of the period you've paid for.
The Bundle and Agency renew each year unless you cancel.
If you don't renew the Bundle, your account goes back to the Explaindio 5 AI level. You keep the app and every video you've made.
If you don't renew Agency, your brand comes off your sample pages and your clients' logins pause until you renew. Nothing is deleted.
No.
Explaindio 5 AI runs in your web browser at https://app.explaindio.com, on any computer.
You have 30 days from your purchase to ask for a refund. Contact our support team with the email address you bought with.
Contact our support team. In Explaindio, click Support in the sidebar. The link is also on the thank-you page you saw right after your purchase.
Please include the email address on your account, and the name of the business or video if your question is about one.
Explaindio looks at public information: business listings on the map, and the businesses' own public websites.
Every email you send includes a one-click opt-out link.
When a business uses it, writing and sending are switched off for it, so nobody on your account can email it again.
If a business asks you to stop some other way, like by replying, open it and set its status to Do not contact. It works the same way. If you marked one by mistake, you can clear it.
No.
The example businesses and videos on our pages were made to show what the software does. They are fictional.
No.
Explaindio 5 AI is software that helps you find businesses, make sample videos and send them. What you earn, if anything, depends on things we don't control, like your prices, your market and the businesses you contact.